Return Policy
Return & Refund Policy – IT Soldier BD Computer & Laptop Shop in Bangladesh
Last Updated: January 11, 2026
Last Updated: January 11, 2026
This Return & Refund Policy explains how IT Soldier BD handles product returns, exchanges, and refunds for computers, laptops, and electronic accessories purchased from our shops in Dhaka and Cumilla, or from our official website www.itsoldierbd.com.
By placing an order with IT Soldier BD, you agree to the terms described in this computer shop return policy for Bangladesh.
This Return & Refund Policy explains how IT Soldier BD handles product returns, exchanges, and refunds for computers, laptops, and electronic accessories purchased from our shops in Dhaka and Cumilla, or from our official website www.itsoldierbd.com.
By placing an order with IT Soldier BD, you agree to the terms described in this computer shop return policy for Bangladesh.
1. General Return Conditions
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Only defective or damaged products are eligible for return or replacement, similar to leading electronics shops in Bangladesh.
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“Change of mind” or “product not matching your personal preference or setup” is not accepted as a valid reason for return.
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The product must be returned in original condition, with:
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Intact box and packaging
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All accessories, manuals, and warranty cards
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No scratches, dents, or burn marks
If the product or box is physically damaged, written on, or missing accessories, it will not qualify under this laptop and computer return policy in Bangladesh.
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Only defective or damaged products are eligible for return or replacement, similar to leading electronics shops in Bangladesh.
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“Change of mind” or “product not matching your personal preference or setup” is not accepted as a valid reason for return.
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The product must be returned in original condition, with:
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Intact box and packaging
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All accessories, manuals, and warranty cards
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No scratches, dents, or burn marks
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If the product or box is physically damaged, written on, or missing accessories, it will not qualify under this laptop and computer return policy in Bangladesh.
2. Return Timeframe
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You must inform us about any physical damage, wrong product, or missing items within 24 hours of receiving the product, through phone or email.
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For approved cases, products can generally be returned or refunded within 3–10 working days, depending on inspection and payment method.
This time period applies to both online computer orders in Bangladesh and in‑store purchases.
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You must inform us about any physical damage, wrong product, or missing items within 24 hours of receiving the product, through phone or email.
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For approved cases, products can generally be returned or refunded within 3–10 working days, depending on inspection and payment method.
This time period applies to both online computer orders in Bangladesh and in‑store purchases.
3. Eligible Reasons for Return
A product may be accepted for return or replacement if:
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Delivered product is physically damaged or broken on arrival.
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Delivered product is incorrect (wrong model, wrong color, or wrong configuration).
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Delivered product does not match the description or key specifications shown on our website or invoice.
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Product has a manufacturing defect confirmed by our technical team after testing.
If after proper testing our technicians confirm that the product is working correctly, the item will be returned to you and no refund will be issued.
A product may be accepted for return or replacement if:
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Delivered product is physically damaged or broken on arrival.
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Delivered product is incorrect (wrong model, wrong color, or wrong configuration).
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Delivered product does not match the description or key specifications shown on our website or invoice.
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Product has a manufacturing defect confirmed by our technical team after testing.
If after proper testing our technicians confirm that the product is working correctly, the item will be returned to you and no refund will be issued.
4. Non‑Returnable Products
The following items are not eligible for return or refund, in line with standard electronics shop refund rules in Bangladesh:
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Software, activation codes, and digital licenses once issued
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Opened processors, RAM, storage devices, and other sensitive components that have been installed incorrectly or physically damaged
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Products that are fully functional but not compatible with your existing setup (e.g., motherboard or GPU incompatibility)
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Products with removed or tampered serial/ warranty stickers
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Products used beyond basic testing or showing signs of heavy usage
For such items, only warranty service from the brand or service center will be applicable.
The following items are not eligible for return or refund, in line with standard electronics shop refund rules in Bangladesh:
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Software, activation codes, and digital licenses once issued
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Opened processors, RAM, storage devices, and other sensitive components that have been installed incorrectly or physically damaged
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Products that are fully functional but not compatible with your existing setup (e.g., motherboard or GPU incompatibility)
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Products with removed or tampered serial/ warranty stickers
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Products used beyond basic testing or showing signs of heavy usage
For such items, only warranty service from the brand or service center will be applicable.
5. Return Procedure for Online Computer Orders
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Report the issue within 24 hours of delivery with clear photos or video of the defect or wrong item.
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Our support team will review your claim and guide you on whether to send the product back via courier or bring it to our service desk.
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After receiving the item, our technicians will inspect and test the product.
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If the return is approved, we will process replacement or refund as per your preference and stock availability.
For orders outside Dhaka, the customer usually bears the courier charge to send the product back, similar to other major tech shops in Bangladesh.
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Report the issue within 24 hours of delivery with clear photos or video of the defect or wrong item.
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Our support team will review your claim and guide you on whether to send the product back via courier or bring it to our service desk.
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After receiving the item, our technicians will inspect and test the product.
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If the return is approved, we will process replacement or refund as per your preference and stock availability.
For orders outside Dhaka, the customer usually bears the courier charge to send the product back, similar to other major tech shops in Bangladesh.
6. Refund Method & Processing Time
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Refunds are processed through the original payment method (cash, card, mobile banking, or online gateway).
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For mobile financial services and online gateway payments, gateway or transaction charges may be deducted from the refunded amount, as is standard practice in Bangladesh electronics return policies.
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Depending on your bank or payment provider, refund completion may take 3–10 working days after approval.
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Refunds are processed through the original payment method (cash, card, mobile banking, or online gateway).
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For mobile financial services and online gateway payments, gateway or transaction charges may be deducted from the refunded amount, as is standard practice in Bangladesh electronics return policies.
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Depending on your bank or payment provider, refund completion may take 3–10 working days after approval.
7. Exchange Policy for Computer and Laptop Products
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If the returned product is approved as defective, you may:
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Receive a replacement of the same model, or
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Choose a different model by paying or receiving the price difference (subject to stock).
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Exchanges are only allowed once per invoice for each product under this computer and laptop exchange policy in Bangladesh.
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If the returned product is approved as defective, you may:
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Receive a replacement of the same model, or
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Choose a different model by paying or receiving the price difference (subject to stock).
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Exchanges are only allowed once per invoice for each product under this computer and laptop exchange policy in Bangladesh.
8. Cancellation Policy
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Orders can be cancelled before shipping or delivery by contacting our hotline.
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If the order is already shipped, you may refuse delivery only if the product is visibly damaged or incorrect.
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For prepaid orders, a small processing or gateway fee may be deducted when issuing a refund, similar to other online electronics stores.
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Orders can be cancelled before shipping or delivery by contacting our hotline.
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If the order is already shipped, you may refuse delivery only if the product is visibly damaged or incorrect.
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For prepaid orders, a small processing or gateway fee may be deducted when issuing a refund, similar to other online electronics stores.
9. Warranty vs. Return
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Product returns apply only for newly delivered items that are damaged, defective, or incorrect.
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Long‑term issues are handled under the manufacturer’s warranty, not under this return policy.
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Warranty service may require service‑center visit and is governed by each brand’s terms.
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Product returns apply only for newly delivered items that are damaged, defective, or incorrect.
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Long‑term issues are handled under the manufacturer’s warranty, not under this return policy.
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Warranty service may require service‑center visit and is governed by each brand’s terms.
10. How to Contact Us About Returns
For any questions regarding this computer shop return policy in Bangladesh, or to start a return request, please contact:
IT Soldier BD – Computer & Laptop Shop
House No. 73‑2A, Bata Signal, Elephant Road, Dhaka
Shop #73, Sena Kollan Market, Cumilla Cantonment, Cumilla
📞 Dhaka: 01708532550
📞 Cumilla: 01708532551
📧 Email: ITSOLDIERBD@GMAIL.COM
For any questions regarding this computer shop return policy in Bangladesh, or to start a return request, please contact:
IT Soldier BD – Computer & Laptop Shop
House No. 73‑2A, Bata Signal, Elephant Road, Dhaka
Shop #73, Sena Kollan Market, Cumilla Cantonment, Cumilla
📞 Dhaka: 01708532550
📞 Cumilla: 01708532551
📧 Email: ITSOLDIERBD@GMAIL.COM
