​Delivery & Shipping Policy – IT Soldier BD Computer & Laptop Shop in Bangladesh

Last Updated: January 11, 2026

This Delivery & Shipping Policy explains how IT Soldier BD delivers computers, laptops, and tech accessories to customers in Dhaka, Cumilla, and all over Bangladesh. By placing an order on www.itsoldierbd.com or through our branches, you agree to the following computer shop delivery terms in Bangladesh.

1. Delivery Coverage in Bangladesh

• IT Soldier BD provides home delivery for computer and laptop orders in Dhaka city and selected areas of Cumilla and nearby districts, using trusted courier partners and in‑house delivery teams, similar to major tech retailers in Bangladesh.​

• For other districts, we offer nationwide courier delivery to your home or nearest courier branch, depending on service availability.​

This ensures that customers can order desktop PCs, gaming laptops, monitors, and accessories online from anywhere in Bangladesh.

2. Delivery Methods

We currently offer three main delivery methods, inspired by leading online electronics delivery systems in Bangladesh:​

1. Standard Home Delivery (Inside City Coverage)

   • Available in selected zones of Dhaka and Cumilla.

   • Delivered by our own delivery team or partner courier.

2. Courier Delivery (Outside City / Nationwide)

   • Shipped through reputed courier services across Bangladesh.

   • Delivery to home address or courier office, depending on location.

3. Store Pick‑Up / Counter Collection

   • Order online and pick up your computer or laptop from our showroom after confirmation, similar to “store pick” features at other large tech shops.​

   • Ideal for customers who want to check products physically before taking them home.

3. Delivery Timeframe

• For in‑stock products, regular delivery time is usually 1–3 working days inside Dhaka city and 2–5 working days for other districts, depending on courier coverage and product type.​

• Large or heavy items such as gaming casing, full desktop PC, or large monitors may require extra time.

• During sales campaigns, holidays, or unavoidable situations, delivery may take longer than usual, similar to other e‑commerce electronics shops in Bangladesh.​

Customers will receive order confirmation and delivery updates via SMS, phone call, or email.

4. Delivery Charges

• Delivery / courier charges depend on:

  • Product category (laptop, desktop, accessories, large monitor, etc.)

  • Weight and size of the package

  • Delivery location (inside Dhaka, Cumilla, or other districts).​

• In some campaigns, IT Soldier BD may offer free home delivery for selected tech products in specific cities, similar to promotional offers from other major retailers.​

• Any delivery charge will be clearly shown at checkout or informed by our sales team before order confirmation.

5. Cash on Delivery (COD)

• Cash on Delivery for computer and laptop orders is available only in selected areas, subject to order value, product type, and risk assessment, similar to other Bangladeshi electronics stores.​

• For high‑value items like custom gaming PCs, branded laptops, and large monitors, partial or full advance payment may be required before dispatch.

6. Advance Payment & Order Confirmation

• For online orders with bank transfer, card payment, or mobile banking, the order is processed after payment confirmation.

• If you receive a payment confirmation SMS or message, please complete payment within the specified time; otherwise, product stock or price may change, as happens in other large online tech shops.​

• For store pick‑up, advance payment may be required to transfer products between branches, similar to standard practices in big tech chains.​

7. Express Delivery (Selected Areas Only)

• In certain zones of Dhaka city, IT Soldier BD may offer same‑day or express computer delivery service, inspired by express delivery models used by leading retailers.​

• Express delivery is only applicable if:

  • The product is in ready stock.

  • The order is confirmed before a cut‑off time (e.g., 11:00 AM).

• Express delivery charge is higher than standard delivery and no free delivery offer applies to express service, similar to Star Tech’s policy.​

• If express processing exceeds the promised time due to internal delay, we may convert it to standard delivery and charge only the regular delivery fee.​

8. Customer Responsibilities at Delivery

To ensure a smooth electronics delivery experience in Bangladesh:

• Check the outer condition of the box in front of the delivery agent.

• If the package looks severely damaged, wet, or tampered, you may refuse to accept it and immediately inform our support team.

• After receiving the product, open the box carefully and verify:

  • Correct model, configuration, and quantity

  • All accessories, cables, and warranty cards

Any issue must be reported within 24 hours, as also practiced by major computer retailers.​

9. Delivery Delays & Force Majeure

IT Soldier BD always tries to deliver products within the mentioned timeframe, but sometimes delays may occur due to:

• Courier or logistics issues

• Political unrest, strikes, or natural disasters

• Unexpected stock or sourcing problems

In such cases, we will notify you and provide updated delivery timelines. This mirrors common e‑commerce delivery policies in Bangladesh.​

10. International Shipping

At present, IT Soldier BD focuses on computer and laptop delivery within Bangladesh only. We do not offer international shipping.

11. Contact for Delivery Support

For questions about this computer delivery policy in Bangladesh, shipping charges, or order tracking, please contact:

IT Soldier BD – Computer & Laptop Shop
House No. 73‑2A, Bata Signal, Elephant Road, Dhaka
Shop #73, Sena Kollan Market, Cumilla Cantonment, Cumilla

📞 Dhaka: 01708532550
📞 Cumilla: 01708532551
📧 Email: ITSOLDIERBD@GMAIL.COM
🌐 Website: WWW.ITSOLDIERBD.COM